Responsible management of personal data

At Zooumi, your privacy is our priority. When you register as a customer, we collect and securely store information such as your name, address, phone number, and email address. This data is accessible only to our authorized personnel and is not shared with external websites or companies without your consent.

We collect this information primarily to ensure the proper delivery of your orders and to comply with legal tax obligations, retaining accounting records for the required periods. Before collecting further personal data, we will always ask for your consent and clearly inform you about its use. All customer data is transmitted in encrypted form to ensure maximum security.

Customer rights

All registered customers have the right to access their personal data, request its modification or deletion, and object to its processing. Your rights are protected by the General Data Protection Regulation (GDPR) . For any questions or requests, you can contact us at hey@zooumi.com .

Newsletter subscription

If you sign up for our newsletter, we will only collect your email address and, if provided, your name. This data will not be shared with third parties and will be used exclusively to send you Zooumi-related communications and offers.

Payments on Zooumi

For customer support and secure payment processing, we use PCI-compliant partners. Payment information, such as credit card numbers and security codes, is securely handled by our payment service providers. Zooumi does not directly store sensitive credit card information.

Types of data we collect

1. Data provided voluntarily : name, email address, telephone number and other information you provide directly to us.

    

2. Payment data : required to process orders, managed by our payment partners.

    

3. Data collected automatically : information such as IP address, device type, and browser used, useful for keeping the site secure and functioning properly.

    

How we use your data

We use the data collected to:

• Manage your account and orders;

   

• Provide customer support;

   

• Send promotional communications or offers (with prior consent);

   

• Improve user experience and optimize our site;

   

• Comply with legal and contractual obligations.

   

Sharing data with third parties

Your data will be shared only in the following cases:

• With your explicit consent;

   

• To fulfill legal obligations;

   

• To provide our services (for example, with couriers or payment partners);

   

• To protect your rights or those of Zooumi;

   

• For contractual or corporate obligations.

   

Cookies on Zooumi

We use cookies to improve your experience on our site by displaying relevant products and offers. Cookies can store information such as products viewed, preferences, and site activity. They are also used to monitor site performance, optimize navigation, and improve marketing campaigns. Standard cookies are stored on your device for up to 12 months .

Contacts

For any questions or concerns about privacy, please contact our team at hey@zooumi.com . We’re always available to answer your questions and ensure the protection of your personal data.